Next Web Page is committed to customer satisfaction, which is why we offer a 7-day money-back guarantee.
Unlike many other GPL websites, we prioritize your satisfaction. If our products don’t work and we are unable to resolve your issue according to the terms below, we will process your refund request and credit the amount back to your account as soon as possible.
Refund Process
When you request a cancellation of your membership, we review it and forward it to the concerned bank for further processing.
The refund will be credited back to your account according to your bank’s schedule.
Typically, it takes between 7 to 10 days for the refund to process.
If you don’t receive your refund within this timeframe, please contact us at [email protected] or via WhatsApp at +44 7476 574 570 for further assistance.
Comprehensive Refund Policy Overview: Terms and Exclusions
No Refund for the Super One/Reseller Membership Plan Refunds are not provided for the Super One plan. Even if you claim within 7 days, a refund will not be granted for this plan. The refund policy applies to all membership plans except this one.
No Refund for Crypto Purchases If you purchased a plan using Bitcoin or any other cryptocurrency, you will not be eligible for a refund. Refunds are only available for purchases made with non-crypto currencies, as processed by your bank.
Bank Transfer Payments Excluded from Refunds Refunds are not available for payments made via bank account transfers to our PK and BD bank accounts.
No Refund for Future Updates If a product works when you download it but later stops functioning due to an update, a refund will not be provided. Please review our updated terms and conditions for more details. Due to the nature of our service, we do not guarantee updates for any product, though we strive to keep products up-to-date. Our update history is fully transparent and can be checked on each product page under the older version.
Support on Request We offer support services upon request. However, since we do not own the original products, we do not handle support for them, and no refund will be provided in such cases. As a third-party seller, support is only provided if specifically requested.
Plugin Support If you encounter issues with a plugin and refuse to share access for us to check and resolve the problem, you will not be eligible for a refund. We need to examine the server and optimize it to meet the installation requirements of the downloaded product. You can also visit the plugin developer’s website to check any specific server requirements or settings needed to make the plugin work.
Reselling Prohibited, No Refund You may share the products you download from our platform with a friend or a client, but reselling them is prohibited. If you are found reselling products, your account will be suspended without notification, and no refund or reply will be provided.
Super One Membership Plan To resell products downloaded from our website, you must subscribe to the Super One Membership Plan. This plan includes a dedicated Account Manager to assist you in setting up your business.
No Refund for Change of Mind or Dislike Refunds will not be granted for reasons such as a change of mind or dislike of our services or products after purchase. Since we are third-party providers, the products listed on our platform are not proprietary to us. All products come with sales page URLs and links for verification before purchase. However, if a product malfunctions or we are unable to resolve an issue, a refund will be facilitated.
No Refund for Non-Listed Products We do not entertain refund requests for products not listed on our website. Claims seeking refunds based on product unavailability outside our platform will not be accommodated. Please refer to our terms and conditions for more information.
Technical Skills Requirement for Refunds Refunds will not be provided if you lack the technical knowledge or skills to use the product.
Authority to Remove Products and Refund Policy Due to the nature of our service, we reserve the right to remove any products from our site. If a product is removed, you will not be able to download it, and no refund will be provided. While such cases are rare, we will do our best to accommodate your needs, including offering alternative products if available.
License Key Refund Policy We do not provide license keys, as stated in our terms. Refunds will not be granted if you request a license key. As we offer GPL products, a license key is not required.
No Refund for Mistaken Purchases Refunds will not be provided for mistaken purchases, even if the product has not been downloaded. As third-party sellers, we do not have control over the products due to the GPL License.
No Refund for Original License Key Products For products with original license keys, refunds will only be provided if the license key does not work, and we are unable to resolve the issue within 7 days. Products with original license keys are marked clearly, and some may require manual activation by us.
No Refund without Seeking Solution Before requesting a refund through PayPal or any other payment service, please contact us first. We are here to help with any issues, such as installation problems or malfunctioning products. If you initiate a refund claim before contacting us, we will only be able to assist through the payment service, and no further assistance will be provided.
Exclusions from Refund Refunds are not available for our additional services, such as SEO services or graphic design services.
Refund Timeline: Post-7 Days Exclusion Refund requests made after 7 days will not be accommodated.
No Refund for Free Membership Claims or Hosting Purchases Refunds are not provided for free memberships claimed through promotional services or for hosting purchases made through our referral links.
Products Removed by Authors If a product is removed from the author’s site and updates are no longer available, no refund will be provided.
Negative Feedback or Abusive Behavior Refunds will not be granted to customers who post public negative feedback without seeking assistance. Issues due to misunderstanding installation processes must be addressed by contacting us first.
Specific Product Limitations Some products, such as certain themes or plugins, may have limitations in functionality, particularly in demo import features or cloud-based functionalities. These limitations are detailed on the product pages. Please review them before purchasing.
Affiliate Program Refund Policy:
Commission Payment Policy: Commissions earned through our affiliate program are final and non-refundable. Once a commission is credited, it cannot be refunded or reversed.
Refunds on Affiliate Transactions: If a referred transaction is refunded or canceled, the associated commission will be adjusted or removed from the affiliate’s account accordingly.
Affiliate Account Adjustments: In case of any adjustments to an affiliate’s account due to refunds or cancellations of transactions, the affiliate will be notified, and the account balance will be updated accordingly.
Support for Affiliates: For any questions or issues related to affiliate commissions or payments, please reach out to our support team. We are available 24/7 to assist with your inquiries.
Policy Updates: Next Web Page (NWP) may update this policy periodically. Affiliates will be informed of any significant changes through email or our affiliate portal.
Service-Specific Refund Policy
At Next Web Page, we offer a range of services including theme installation, website completion, custom web development, speed optimization, e-commerce website design, and converting PSD to websites. We strive to provide top-quality service, and our support team is available 24×7 to resolve any issues you may encounter.
Support Services: You can reach our support team through our Support Page. While we usually respond within a few minutes, please allow up to 72 hours for a response during busy periods.
Refund for Services: Due to the nature of our services, refunds are not provided once the service has commenced. We are committed to ensuring your satisfaction, so please contact our support team if you encounter any issues. We are here to assist you and ensure that your project is completed to your satisfaction.
Our refund policy is designed to build trust with our clients. If you have any questions regarding the refund policy, please contact us at [email protected] or via WhatsApp at +44 7476 574 570.
